Phone: 01482 389124

Mobile: 07929 330735

Email: Hnf-tr.recoverycollege@nhs.net

NEWS

Provide us with feedback

17/11/2021.

What is the Friends and Family Test?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

You can also watch this short animation on YouTube from NHS England:

The friends and family test feedback is essential to help us monitor the effectiveness of our services and to plan for the future. The Friends and Family Test (FFT) is an important opportunity for you to provide feedback to our Trust by answering the simple questions Like "How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

The information from the FFT survey helps us to see what we are doing well, and where we need to make improvements. Please provide your feedback as soon as possible, so your experience of our service is still fresh in your mind. This helps us to ensure that the feedback we collect is accurate and in 'real time'.

Your answer is voluntary and will not be traced back to you, and your details will not be passed on to anyone. A friend or family member is welcome to answer the question if you're unable to. Take a few minutes to give your experience. Link to the FFT is below.

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